"UCF Timeout Error" in Documentum Webtop,DA,DCM,WP,RM

If you receive the error "UCF Timeout error" when managing files in Documentum (Webtop) or in an XML editor (XMetal), please go through the following troubleshooting steps to ensure that your browser and Java settings are properly configured.

 

Verify Java settings

1. Close ALL open browsers and applications.
2. Stop Java:
1. Start the Task Manager (right-click on the Windows Task Bar at the bottom of the screen)
2. Choose the Processes tab and sort the list of processes by clicking on the Image Name column header.
3. Make sure that javaw.exe is not in the list.
4. If it is in the Processes list, select it and click End Process at the bottom of the popup. Make sure all your applications are closed so that nothing unrelated gets killed in the process. You must repeat this step for each javaw.exe process in the list.
3. Open the Java Control Panel popup: Start > Control Panel > Programs > Java or Java (32-bit)  
4. 1. Clear the Java cache:
   1. On the General tab, in Temporary Internet Files section, click Settings...
   2. In the Temporary Files Settings popup, click Delete Files, then click OK.
   2. Clear EMC Java Certificates:
   1. On the Security tab, click Certificates...
   2. Select and Remove all certificates issued to "EMC Corporation".
   3. When finished, click Close.
   3. Make sure one version of Java is enabled:
   1. On the Java tab, click View ...
   2. Make sure only one Java version has the Enabled checkbox selected. Click OK.
   4. Disable next generation Java plug-in:
   1. On the Advanced tab, expand the Java Plug-in list. Uncheck Enable the next-generation Java Plug-in and click Apply.
   5. Click OK to close to Java Control.
   Verify your browser settings
   1. Clear browser cache and restore browser defaults:
   1. In your browser, choose Tools > Internet Options.
   2. On the General tab, browsing history section, click Delete. In the popup, select all checkboxes and click Delete, which closes the popup.
   3. On the Advanced tab, click the Restore advanced settings button, and Apply..
   2. In IE 7 and 8, enable Automatic prompting:
   1. On the Security tab, select Trusted Sites. In the Security level for this zone section, click the Custom level button.
   2. In the Security Settings popup, scroll to Downloads, enable Automatic prompting for file downloads, and click OK.
   3. If prompted, confirm that you want to accept changes.
   3. Close the Internet Options window and close the browser.
   Clear the Documentum cache
   Important: Before performing the following steps, don't forget to check in any document that you have checked out in Webtop. Otherwise, you will lose all your changes to the document!
   1. Double-click on the My Computer icon on your desktop, or choose Start > Computer.
   • On Windows XP: Navigate to the C:\Document and Settings\\Documentum folder.
   • On Windows 7: Navigate to the C:\Users\\Documentum folder.
   2. Delete all content in the ucf folder and close the window.
   Validate the results
   1. Restart your PC.
   2. Open an Internet Explorer browser and open Webtop (https://cms.mcgill.ca/webtop).
   3. If you get either of the following popups, do the following:
   • "This is the first you have visited the [cms.mcgill.ca] site. Do you want to trust content from this site?" Click Yes.
   • "Java has discovered application components that could indicate a security concern: ResidentUcfInvoker_LaunchRuntimeApplet_0." Click Run.
   4. Wait 2 to 3 minutes before continuing to the next step.
   5. Try to do the file operation that originally gave you the error message.